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Winter is just around the corner!


Stephens Regional SUD customers should protect water meters and supply lines from low temperatures to prevent freezing. Frozen pipes may burst and can result in water damage to your
property. Frozen pipes may burst, be costly, and can result in water damage to your property. Please implement measures to insulate your meter box.
For after hour emergency calls contact Gary at 254-212-9980.

Meters & Pipes

To protect your meter(s) and pipes, ensure that they are kept warm; they should be insulated or located in areas that are kept warm. Keep garage doors closed to ensure pipes located there are kept warm; even a cracked garage door can allow entry of enough cold air to freeze pipes and meters. Other vulnerable areas include attics, basements, crawl spaces, or other unheated or uninsulated areas where pipes are located.

Solutions for Frozen Pipes

If you believe your pipes are frozen, the quickest solution is to call a plumber to have your pipes checked. Lack of water in your home is likely due to pipes frozen within your home. Customers should immediately shut off the customer water shutoff on the customer’s side of the meter. The meter is usually located inside your property with the customer shutoff generally located between the downstream side of the meter and the customer’s private water service line. If you should require additional assistance locating and/or shutting off your shut off valve, consult a plumber.

Preventing Frozen Pipes

As the cold weather endures, continue to ensure water meters and pipes are kept warm; they should be insulated or located in areas that are kept warm to protect them from freezing and possibly bursting. Uninsulated areas (like attics, basements, and crawl spaces) or exterior walls are also vulnerable if they contain pipes, as well as the meter that supplies water to your service lines. The Department recommends simple preventive actions that can greatly reduce the threat of frozen or burst pipes:

  • Locate the customer water shutoff so you can turn off your water where it comes into your home or business should a leak or break occurs. The customer shutoff is located on the downstream side of the meter, generally between the meter and customer’s service line.
  • Set your thermostat to at least 55 degrees Fahrenheit at all times, even when your dwelling is unoccupied
  • Insulate vulnerable areas and install pipe insulating products on water lines
  • Close garage doors completely if the water meter or water supply lines are in the garage
  • Check unoccupied residences during and after a cold snap