Stephens Regional Special Utility District offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
CONVENIENT PAYMENT METHODS
Online Bill Payment
Customers may view their balance and make payments online after registering through the secure online bill payment feature. Just click on the "Pay Your Bill Now" button. A convenience fee will apply to all credit/debit card/echeck payments. This fee will be disclosed to the Customer/Cardholder prior to the transaction being processed. It has a clean design and simple navigation, yet has all the features and functionality to manage and pay your account online.
By Phone -
Customers simply call 1(844) 371-3287, enter their account information, and receive verbal balance confirmation and payment options over the phone. All major credit cards and e-checks are accepted. A convenience fee will apply to all credit/debit card/echeck payments. This fee will be disclosed to the Customer/Cardholder prior to the transaction being processed. If you choose to make you payment by phone call, 1(844) 371-3287.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Automatic Bank Draft
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check.
Payment Drop-off Location
You may pay your bill in person at our office address. We accept cash, check, or money orders. We also accept all major credit/debit cards in person. A convenience fee will apply to all credit/debit card/echeck payments. This fee will be disclosed to the Customer/Cardholder prior to the transaction being processed. To avoid longer wait times, please note that Mondays, Fridays, due dates, and the first day after a holiday are normally very busy.
A Drop Box is conveniently located on the outside of the office, to the right of the main entrance. Payments may be dropped into the drop box at any time of the day or night.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.